Frequently Asked Questions

Can you make an exception and (fill in the blank)?

Our policies are very clear on the web site and we don’t make exceptions to them so please don’t ask.

How do you ship? Will I have to sign for a package? Do you deliver to PO boxes? Do you provide tracking?

We ship only USPS. You will NEVER have to sign for a package from us. Yes we deliver to PO boxes. We do not generally provide tracking information for security reasons, however you can sign up for USPS ‘Informed Delivery” to track packages. Find out more at https://informeddelivery.usps.com. Note that it can take a day or two for packages to show up in the USPS system.

What is your return/refund policy?

For obvious reasons we do not accept returns. However, when you see the quality of the product you will not want to return it! If your package does not arrive within two weeks of payment, write to me and we will check the tracking records to see if it was delivered. If the package was not delivered due to our error we will resend (with a bonus) or give you a refund. If it just gets “lost in the mail” then we will reship. If the package was delivered, we will give you the delivery confirmation code so you can see for yourself it was delivered, but no refund. It could be it was intercepted by a family member or roommate and we have no control over that. Also if it was not delivered due to you giving an incorrect address we will not reship. Please double check and be sure to add apartment numbers etc.

Is it really safe to order from you?

Through various high tech security precautions, we have created a system where the risk to you is minimal. In our opinion, mail order is safer than buying from a dealer and driving home with the contraband in your car. Your package will look like an ordinary package so who’s to know what’s in it? Please see the security page for more information on our security system.

I only received part of my order, will the rest come?

We ship from several locations and if you order items from multiple shippers your order may arrive in a few different packages. If you have only received part of your order and 10 weekdays has passed, please let us know at that time.

How long does it take to receive my package?

Generally it takes from 4-8 weekdays once payment is received. It can occasionally come sooner or take longer.

I bought bitcoin but now it says I don’t have enough for my order?

The price of bitcoin can change rapidly and we have no control over it. If you place an order and buy just enough bitcoin to cover it, but the price of bitcoin DROPS in the meantime, you may not have enough bitcoin to pay for your order. On the other hand the price can RISE leaving you with extra bitcoin for future orders (or just to buy more!) We suggest buying a bit more bitcoin than you need to cover any price drops. If it you end up with extra bitcoin you can always use it for future orders.

Can you get a specific product or strain for me?

We try our best to get the widest range of products and strains available but we’re limited to what we come across on the market. We do not take product requests so please don’t overburden our already heavy daily email load with this kind of request. Thanks!

Can I pay with paypal, credit card, western unions etc etc?

No! We do not accept any other payment methods besides bitcoin. Please don’t write to us to ask!

If I write to you multiple times with the same question will you answer me faster?

Sorry no. Just like pushing that elevator button repeatedly doesn’t work, except this time we actually have to take the time to look at your multiple emails which slows things down for everyone. When you submit a question please be patient and allow up to 24 hours for an answer (note we take Saturdays off). Very occasionally it can take longer than a day.

Are you legit?

We get asked this one all the time. The answer is yes, we run an honest and legitimate business and have been shipping this wonderful medicine for over three years now. You can see our first site from September 2013 here at this internet archive. Our goal is to provide our customers with great products and great customer service so they will come back for more and tell their friends about our great products and service. You can try our service for as little as $10. We’re your solid connection! 🙂